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Automating and optimizing cloud service desk operations for Booz Allen.

Requirements

• Experience with automation and optimization technologies
• Experience with scripting or programming, including with Python or Groovy
• Experience with Jira Service Manager, Confluence, and the Atlassian suite
• Experience with AWS services, including EC2, S3, and Lambda
• Experience with Mattermost chat services
• Experience with GitLab
• Knowledge of other cloud platforms or DevOps tools

Responsibilities

• Automate service desk processes using native solutions and external APIs
• Develop and maintain automation workflows within the Atlassian ecosystem
• Design, implement, integrate, and maintain systems and tools to automate complex cyber activities
• Apply specific functional knowledge, including working and general industry knowledge
• Develop or contribute to solutions to a variety of problems of moderate scope and complexity
• Work independently with some guidance and review or guide activities of more junior employees
• Leveraging AWS cloud services

Other

• TS/SCI clearance is required
• Ability to obtain an 8570 IAT Level II Certification such as Security+ CE Certification, before start date
• Ability to make decisions based on limited information
• Ability to work independently and unsupervised, including be a self-starter
• Possession of strong problem-solving and creativity skills