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Abbott is looking for an Automation Technical Specialist to provide on-site automation hardware solution implementation services in large core clinical laboratories, ensuring efficient and customer-centric implementations and acting as a subject matter expert for new product launches and post-implementation support.

Requirements

• Strong knowledge of general automation systems, instruments, or product field service experience
• Knowledge of regulations and standards affecting IVDs and Biologics.
• A minimum of 2-5 years of formal instrument and/or automation field service experience is required.
• Familiarity with laboratory workflow and operations preferred.
• Experience with ADD's instrument systems is a strong plus.

Responsibilities

• Serve as the subject matter expert and provide automation hardware solution implementation services located in large core clinical laboratories.
• Lead a localized team of service specialists to provide on-site services to receive and accept the product shipment, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
• Utilize and develop consulting strategies and tools that will increase the automation solution strategies for long-term customer partnership commitments.
• Apply advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer-centric implementation services within the clinical core lab environment.
• Provide supplemental automation product training to the local field service team during the hardware implementation.
• Provide subject matter expert level support to the local field service teams post implementation for any support escalations.
• Act as the subject matter expert for all new automation hardware product launches and/or instrument additions to existing automation sites and will train the local field service teams as needed for those new features.

Other

• Must be able to travel up to 100%.
• Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives, lab managers, project managers, construction contractors, facilities directors, internal and external vendors and contractors, and senior-level management as needed.
• Responsible for implementing and maintaining the effectiveness of the quality system.
• Adheres to and promotes the Abbott Code of Business Conduct.
• Maintain fiscal responsibility and complete each year under the expense plan with the primary goal of exceeding each year’s work plan.
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required.