IBM is seeking to hire a Technical Support Professional Intern to provide high quality remote technical software, hardware, and problem management support to IBM's clients.
Requirements
- Knowledge of Unix and Windows platforms
- Familiarity of networking skills, such as TCP
- The ability to understand, and troubleshoot, technical issues in an enterprise environment.
- Logical and critical thinking skills necessary for the understanding of complex environments and issues.
- Experience in problem analysis by recreating problems and/or utilising system dumps and traces.
- Experience in Linux operating systems
- Knowledge in Java diagnosis and debugging technologies.
Responsibilities
- provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME).
- The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience.
- The candidate will communicate action plans to the Client or IBM representative as appropriate.
- The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
- Knowledge of Unix and Windows platforms
- Familiarity of networking skills, such as TCP
- The ability to understand, and troubleshoot, technical issues in an enterprise environment.
Other
- High School Diploma/GED
- Strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment.
- Strong written and verbal communication skills is a must.
- Communication and customer focus skills – understand customer problems and articulate current status to customers.
- Ability to communicate action plans to the client or IBM representative as appropriate.
