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JLL is looking for a Global AV Manager to oversee and standardize audio-visual (AV) and hybrid event services across Cisco's international portfolio, ensuring consistent, world-class delivery of live and hybrid events.

Requirements

• 7+ years of progressive experience in professional AV management within a global or multi-site environment.
• Proven expertise in leading AV teams supporting live events, corporate environments, and hybrid/virtual event technologies.
• Strong technical knowledge of AV systems, streaming platforms, conferencing solutions (e.g., Zoom, Teams, Webex), and content management workflows.
• Demonstrated ability to manage budgets, negotiate with vendors, and deliver on cost and quality objectives.
• Superior troubleshooting, crisis management, and technical escalation experience.
• AV industry certifications (e.g., CTS, CTS-D, CTS-I), or formal training in audio engineering, video production, or related fields.
• Project management certification or experience leading AV integration and capital projects.

Responsibilities

• Directly manage, mentor, and develop a global team of AV professionals, including cross-trained roles covering audio, video, lighting, content/media, and hybrid support.
• Define, implement, and uphold global AV standards, workflows, and best practices.
• Ensure flawless delivery of live, hybrid, and virtual events across multiple locations.
• Maintain oversight of all audio, video, lighting, and streaming operations.
• Establish and enforce robust troubleshooting and escalation processes for technical issues.
• Develop, manage, and optimize global AV budgets, including forecasting, spend tracking, and cost controls.
• Stay current with emerging AV and collaboration technologies; evaluate and implement relevant advancements.

Other

• Exceptional communication, leadership, and relationship-building skills; confident interacting with senior stakeholders.
• Highly organized, solution-oriented, and capable of managing multiple projects with competing priorities.
• Experience with large enterprise environments, technology companies, or professional services settings.
• Familiarity with global accessibility, data privacy, and safety regulations relevant to AV operations.
• Location: Atlanta, GA, Raleigh, NC or San Jose, CA (in office approximately 1x / week)