Nationwide needs to modernize and lead the strategy for technology solutions supporting its independent agency channel, aiming to improve the agent experience and drive business results through enhanced systems and integrations.
Requirements
- Ten to fifteen years of experience in progressive leadership with significant exposure to agency systems, CRM, sales platforms, or distribution technology, preferably within an insurance or financial services company.
- Successful candidates will have experience overseeing Salesforce platforms and integration with agency or broker management systems (e.g. Applied), proven ability to modernize legacy systems while delivering continuous value to field and distribution partners and a strong understanding of commission, compensation, and incentive structures in an insurance agency model.
- Demonstrated success working with or in partnership with distribution, field sales, business performance, or agency operations teams.
- Experience delivering agent- or partner-facing platforms in a multichannel, multi-line insurance environment.
- Demonstrated strong leadership ability to influence and gain alignment on a complex series of insurance business products and technology platforms.
- Proven ability to oversee short-term delivery with long-term transformation, proactively manage customer satisfaction/business and technology vendor relationships, and solutions effectively at all levels, strong understanding of software engineering practices, including product-centric and agile transformation.
Responsibilities
- Leads the development, delivery, and evolution of the full Agency Systems technology portfolio, ensuring solutions meet the evolving needs of business leaders and independent agency partners.
- Responsible for defining and managing the strategic roadmap for modernizing the agent experience, including enhancing integration with Agency Management Systems (AMS), streamlining quoting and servicing workflows, and enabling seamless connectivity between internal and external systems.
- Oversees Salesforce Customer Relationship Management capabilities to drive visibility, engagement, and sales performance across agent relationship channels.
- Delivers scalable, secure, and efficient platforms for Agency Commissions, Sales Planning, and Agent data insights—ensuring alignment with compensation structures, incentive models, and business objectives.
- Drives adoption of modern technologies and integration patterns, such as APIs, low-code/no-code solutions, and cloud-native platforms to improve agent and field productivity.
- Ensures regulatory compliance, data integrity, and operational excellence across all agency-facing platforms and data exchanges.
- Leads operational discipline for the Business Solution Area: financial management, demand management, resource allocation, system resiliency, capacity management, information risk management, and continuity planning and execution.
Other
- Undergraduate studies in Data or Computer Science. Advanced degree preferred.
- Data or Computer Science certifications a plus.
- Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.
- Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
- Hybrid to normal office environment.
