The company is looking to solve the problem of developing and deploying Amazon Connect contact center solutions, integrating with AWS services, and optimizing call flows to enhance customer experience and operational efficiency.
Requirements
- VR Developer Amazon Connect
- Chatbot Developer Amazon Lex
- Lambda Developer with NodeJS
- Hands on development experience on Amazon Connect contact center solutions
- Hands on development experience on Amazon Lex contact center solutions
- Hands on development experience on Amazon Lambda with NodeJS / TypeScript contact center solutions
- Experience with AWS CloudWatch and AWS CloudTrail
Responsibilities
- Design, develop, and deploy Amazon Connect contact center solutions.
- Develop and customize Amazon Connect call flows, IVRs, routing profiles, queues, and agent hierarchies.
- Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
- Develop and maintain voice bots, and automation workflows using AWS Lex and Lambda. Integrate Amazon Lex voice bot with Amazon Connect IVR flow.
- Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
- Troubleshoot and resolve telephony, latency, and call quality issues using AWS CloudWatch and AWS CloudTrail.
- Ensure security, compliance, and scalability of the contact center environment.
Other
- 3 to 4 years hands on development experience on Amazon Connect contact center solutions
- 10+ years of experience on any Connect contact center solutions out of which 3 to 4 years on Amazon Connect
- Discretionary Annual Incentive
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
- Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency
