Truist is seeking an experienced and strategic B2B Customer Solutions & Experience product manager to lead the development and growth of their Commercial Card programs, both physical and virtual.
Requirements
- Deep understanding of TSYS, cardholder onboarding journey/experience, file transmissions and enabling/enhancing solutions for organizations to manage commercial cards
- 10+ years of experience in Commercial Card Payments, preferably in fintech or financial services
- Strong analytical, problem solving, and decision-making skills
- Prior experience with commercial card programs
Responsibilities
- Defining the product road map
- Managing fintech/vendor partnerships to help scale solutions
- Conduct market research competitive analysis and gather feedback from customers to make product decisions and identify opportunities for innovation
- Collaborate with engineering, sales, marketing, operations, and customer support teams to ensure a successful product development and launch
- Manage the entire product life cycle from ideation to planning pricing positioning and performance metrics
- Manage product risk in close coordination with Compliance and Risk partners
- Ensure product documentation is aligned to the card framework and internal procedures
Other
- The successful candidate must be both a leader and a team player, working with product team members, product sales and relationship management, and functional teams, like commercial operations and information technology
- Excellent communication and stakeholder management abilities
- Role will have regular interaction with other Truist teams and customers, so some travel should be expected
- Must be able to work independently and in multi-dimensional teams equally effectively, be creative, and be a critical thinker
- Role requires a demonstrated self-starter that works well independently and creates own path to influence high-level metrics like revenue growth, sales growth and product profitability
