Veros Credit is looking to solve the problem of auto loan accounts that are 60+ days past due up to charge off by hiring a Bilingual Back-End Collector
Requirements
- 4+ year(s) of experience in the auto-finance collections field
- Bilingual - English/Spanish is a must
- Reinstatements experience is a plus
- Effective communication, negotiation, and problem-solving skills
- Ability to read, interpret and apply federal, state, and local collections regulations
Responsibilities
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan
- Accurately and professionally document account information and collection activities
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers
Other
- High School Diploma or GED
- Available to work a flexible work schedule and overtime as needed
- Ability to interact with customers in a professional, tactful, and sensitive manner
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team
