PGA TOUR Superstore is looking to improve operational efficiency and customer experience by ensuring product availability, accurate pricing, and proper signage on the sales floor through effective back-end operations management.
Requirements
- Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
Responsibilities
- This role is responsible for supporting and overseeing all Logistics and E-Commerce operations.
- Skilled in logistics, processes, and efficiency, enabling a consistent experience for our Customers by ensuring the product is set, in-stock, accurately priced and signed on the sales floor.
- Responsible for but not limited to setting all new floorplans/planograms in partnership with department Associates, accurately receiving all daily receipts, creating tickets for purchase order issues, executing monthly markdowns in partnership with department Associates, price changes, setting Merchandise Standards, completing cycle counts, maintaining topstock/backstock integrity, providing override support to the front end and complete daily safety walks looking for any potential safety concerns in assigned department.
- All receiving areas, equipment, and supplies are always clean, organized, and operational.
- All receiving programs and procedures are consistently executed/maintained.
- Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
- Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.
Other
- Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
- Participate in weekly department walks with the OM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the OM on the execution of all assigned tasks.
- Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.
- Coach and train Associates to have an obsessed Customer experience mindset when it comes to the timelessness of e-commerce processed and presentation standards.
- Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
- Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
- Ability to quickly learn business acumen with appropriate training.
- Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
- Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
- High School Diploma or equivalent and retail experience preferred.
- Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
