At PGA TOUR Superstore, the business problem is to deliver a seamless experience for customers by ensuring product availability, accurate pricing, and proper signage on the sales floor, while also driving sales and elevating the customer experience.
Requirements
- Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
- Ability to quickly learn business acumen with appropriate training
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Ability to manage conflict, lead conflict resolution and hold others accountable
- Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives
Responsibilities
- Support and oversee all Logistics and E-Commerce operations
- Ensure product is set, in-stock, accurately priced and signed on the sales floor
- Maintain a 95% E-Commerce fulfillment rate
- Manage the RTV/Customer Warranty process
- Uphold receiving standards
- Ensure accurate tagging integrity before product placement
- Adhere to Company Merchandise Standards when setting products
Other
- High School Diploma or equivalent and retail experience preferred
- Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
- Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs
- Strong leadership skills, with ability to lead by example and enforce a high standard of Customer service
- Ability to work in a team environment and lead with a Servant Leadership approach
