Lowe's is looking to solve operational inefficiencies and ensure excellent customer service by hiring a Department Supervisor who can lead teams, drive operational excellence, and manage various store operations.
Requirements
- Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Responsibilities
- Oversees and drives efficiencies in front-end operational activities (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.)
- Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans
- Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.)
- Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat
- Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery)
- Ensures items are picked for Parcel orders accurately and efficiently meeting customer promise and ship time standards (for Parcel stores only).
- Ensures proper preparation, packing and shipping of Parcel orders, by utilizing the correct materials in a timely manner (for Parcel stores only).
Other
- Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department
- May participate in interviews and provide input into selection decisions for new associates in assigned area
- Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
- Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed
- High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
- 3 Years experience in a retail environment (or 5 years of experience in a retail environment if education requirement is not met)
- Experience providing direction or supervision to teams (with or without direct report responsibility)
