Whatnot is looking to build a world-class Customer Support platform to handle the high volume of complex support needs arising from rapid growth, spanning technical, purchasing, and logistics issues for both buyers and sellers.
Requirements
- Proven track record of building end-to-end product experiences and scaling high-scale backend systems.
- Experience with Python, Elixir, and/or Postgres is a plus.
- Experience with Python, Elixir, and/or Postgres is a plus.
Responsibilities
- build new user-facing experiences
- scale internal infrastructure
- design intelligent AI-powered automations to help us solve thousands of customer issues per hour
- lead solutions end to end
- translate ambiguous business problems into clear technical solutions
- drive delivery and experimentation
- balance development speed, product impact, and technical excellence
Other
- 5+ years of full-time software engineering experience in high growth startups
- Team members in this role are required to be within commuting distance of our San Francisco, Seattle, Los Angeles, or New York hubs.
- low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.
- Own projects holistically from inception to production and beyond.
- You are known for shipping high-quality products and platform level initiatives fast.
