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biBerk Direct Service is seeking a Team Leader to guide their Service Support Team (QA + Training) to ensure alignment with company goals and objectives, improve efficiency targets and KPI metrics, and drive seamless improvements.

Requirements

• two years in a QA or Training role
• Possess deep understanding of biBerk culture, expectations, and grasp the relationship of operational workflows to tech driven enhancements

Responsibilities

• Oversee and manage a growing Team of Service Training & QA Specialists
• Aligns QA and training activities with the Company’s goals and objectives to ensure the achievement of efficiency targets and other KPI metrics
• Monitors and reports on the effectiveness of the Service Support Team
• Track and advocate for new and existing BUGS, User Stories, and Customer Experience enhancements
• Collaborates with Customer Experience, IT, and Service Leaders to ensure seamless improvements are being made

Other

• Minimum associate degree
• Must have (or obtain within 90-days) an active property and casualty insurance license
• Ability to communicate and present ideas effectively both orally and in writing
• Career driven and self-motivated