The Apps Support Sr Analyst is needed to provide technical and business support for users of Citi Applications, ensuring quick resolutions to application issues and driving improvements in stability, efficiency, and effectiveness to support business success.
Requirements
- Experience installing, configuring or supporting business applications.
- Experience with some programming languages and willingness/ability to learn.
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools.
- UNIX/Linux · UNIX/Linux/Windows · Advanced Scripting, automation, debugging · OS / Administration Certifications preferred SQL/ORACLE/SYBASE · Advanced Query writing and debugging · Data Analytics and Reporting Abilities · Programming Languages – Desirable SHELL SCRIPTING · Perl scripting · C or C++ familiarization · C, .Net, Java, HTML5 familiarization Minimum 4-5 years’ hands-on experience in above skills
- Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
- Experience in Incident, Problem Management: Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents.
Responsibilities
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations.
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
- Develop and maintain technical support documentation.
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Other
- 5-8 years experience in an Application Support role.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Good all-round technical skills
