Toast is seeking to improve accuracy, efficiency, and customer experience in its billing operations by hiring a Senior Billing Data Analyst to turn complex billing data into clear insights.
Requirements
- Advanced SQL skills and hands-on experience with Snowflake.
- Strong background in data visualization with tools such as Hex, Looker,Tableau and/or Power BI.
- Proven ability to translate complex data into insights that drive business outcomes.
- Strong analytical and problem-solving skills with high attention to detail.
- Experience with billing/revenue systems (Zuora Billing, Oracle NetSuite, Salesforce).
- Background in SaaS or subscription-based businesses.
- 4+ years of experience in data analytics or BI, with a focus on Order-to-Cash (O2C), Billing, or Finance domains.
Responsibilities
- Build and maintain dashboards to track billing KPIs (accuracy, timeliness, exceptions, disputes) and Collections KPIs (daily cash, DSO, overdue, write-offs).
- Investigate root causes of billing issues and provide clear, actionable recommendations.
- Automate recurring reporting and deliver insights using SQL and BI tools.
- Partner with Finance, RevOps, and Product to align on billing data sources and metrics.
- Present findings to stakeholders in a clear, business-focused narrative.
- Translate complex data into clear, meaningful reports and recommendations for leadership and stakeholders.
- Proactively identify opportunities for process improvement and reporting automation.
Other
- Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
- 4+ years of experience in data analytics or BI.
- Bachelor's degree (not explicitly mentioned but implied)
- Ability to work in a hybrid work model that fosters in-person collaboration while valuing individual needs.
- Commitment to creating an accessible and inclusive hiring process.
