The business problem that GDIT is looking to solve is to transform technology into opportunity as a BMC Remedy / Helix Developer, to shape what’s next for mission-critical government projects, specifically for the Navy Enterprise Service Desk (NESD) Helix Engineering team.
Requirements
- 5+ years of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
- Experience with SAAS solutions or AWS Cloud environments
- Experience with BMC Remedy version 20.x or higher
- Experience with ITIL methodologies, ITIL Foundation a plus.
- Expert familiarity in one or more 20.x+ Helix applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Release Management, Service Level Management, Service Request Management, Work Order Management, Smart Reporting, Helix Dashboards, Smart IT, Digital WorkPlace Portal (DWP), Configuration Management Database (CMDB), or Asset Management
- Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
Responsibilities
- Work onboarding projects to bring on customers to the NESD Helix environment.
- Provide accurate technical guidance on application and integration capability.
- Gather requirements with customers, prepare and deliver presentations and demos, conduct requirements gathering, write requirements and design documentation, implementation guides, and test scripts.
- Develop workflow and integrations including building forms, fields, workflow in Developer Studio and Innovation Studio
- Develop RestAPI integrations between Helix and external applications/systems
- Develop Digital Workplace Service Offerings
- Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and JIRA stories to accommodate changes.
Other
- US Citizenship Required
- Active Secret clearance required
- Ability to communicate and convey ideas in verbal and written form
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
- BS Degree; additional years of experience may be considered in lieu of degree
