Bobby Rahal BMW of South Hills is looking for a Product Concierge to ensure customers have a full understanding of their vehicle's operation through outstanding interactive vehicle demonstrations.
Requirements
- Strong computer skills, to include Microsoft Office Suite
Responsibilities
- Explains and demonstrates vehicle features and technologies, and focuses on customer comfort level and retention.
- Resolves customer inquiries for vehicle technology issues.
- Trouble shoots vehicle technology features.
- Trains the sales/service staff on key technologies and how to best explain and demonstrate them to a customer.
- Answers product questions on the telephone and during walk-ins.
Other
- Performs outstanding interactive vehicle demonstration deliveries, ensuring the customer has full knowledge of their vehicle's operation.
- Ensures that the vehicle has met all pre-delivery checklist requirements.
- Assesses customer knowledge and priorities to personalize delivery.
- Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
- Directs customers to additional information resources.
- Assists customers at the service drive.
- Detail oriented and excels in a fast-paced, results driven environment
- Strong interest in a career in automotive sales
- Ability to speak effectively before groups of clients or employees or organization
- Professional and friendly demeanor with a passion for customer service
- Ability to multi-task
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- College degree required
- Successfully pass a pre-employment background and driving record check
