At PNC, the business problem is to deliver the best experience for customers and foster an inclusive workplace culture where all employees feel respected and valued, by acquiring and deepening the branch customer base through proactive sales and service activities.
Requirements
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
Responsibilities
- Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
- Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
- Collaborates with ecosystem partners to grow customer's share of wallet.
- Positions PNC solutions to drive new revenue and customer loyalty.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
- Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Other
- 3+ years experience
- Associates or equivalent degree
- Customer Focused
- Managing Risk
- Bilingual Spanish preferred
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
