The company is looking to improve its system processes, reporting, and monitoring to deliver better value to the customer. This involves analyzing data, identifying technical issues, and optimizing integrations with partners.
Requirements
- Previous experience in Business / Systems Analysis or Quality Assurance
- Proven experience in eliciting requirements and testing
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
Responsibilities
- Define configuration specifications and business analysis requirements
- Perform quality assurance
- Define reporting and alerting requirements
- Help design, document and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to product team
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Other
- Own and develop relationship with partners, working with them to optimize and enhance our integration
- A degree in IT / Computer Science
- Strong written and verbal communication skills including technical writing skills
