The Customer Experience and Success (CE&S) organization at Microsoft is looking to empower customers to accelerate business value through differentiated customer experiences, and the Global Customer Success (GCS) organization is leading the effort to enable customer success on the Microsoft Cloud by harnessing AI-powered capabilities and human expertise.
Requirements
- 3+ years' experience with data analysis tools and programming languages such as SQL, Python, or R.
- 3+ years of experience with data visualization tools such as Power BI, Tableau, or equivalent platforms.
- Advanced Analytics & Visualization Expertise: Skilled in Power BI (or similar), SQL, and data modeling; capable of creating interactive dashboards and applying statistical methods for actionable insights.
- Strategic Data Storytelling: Ability to translate complex analytics into clear, compelling narratives for executive audiences, driving strategic decisions.
- AI & Continuous Improvement Mindset: Familiarity with AI/ML concepts and experience embedding intelligent analytics into transformation programs for measurable outcomes.
- Collaboration & Governance: Proven track record of partnering across cross-functional teams while ensuring data quality and compliance with Microsoft security and privacy standards.
- Experience with statistical methods and data analysis tools to extract meaningful information.
Responsibilities
- Designing executive-ready dashboards that track KPIs and program health.
- Crafting compelling data narratives that influence strategic direction.
- Embedding analytics into transformation programs to ensure measurable outcomes.
- Partnering across verticals and horizontals to ensure data quality, consistency, and relevance.
- Analyze large datasets to identify trends, patterns, and insights that can drive business decisions.
- Translate complex analytics into clear, engaging narratives for technical and non-technical audiences.
- Create high-quality data visualizations, including charts, graphs, and dashboards, to represent data insights visually.
Other
- Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 3+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR Bachelor's Degree in Statistics, Finance, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics or related field AND 4+ years experience in data analysis and reporting, business intelligence, or business and financial analysis OR equivalent experience.
- Embody our culture and values.
- Ensure all reporting aligns with Microsoft security and privacy standards.
- 3 days / week in-office
- Must be eligible to work in the U.S.
