The company is seeking a Business Analyst to bridge the gap between stakeholders and technical teams, translating business needs into actionable requirements for custom Salesforce implementations and related AWS integrations, aiming to shape innovative solutions that deliver real value.
Requirements
- Demonstrated experience writing clear technical requirements and specifications
- Familiarity with Salesforce architecture and capabilities is highly advantageous, especially in terms of when it is appropriate to use LWC and APEX instead of Flow Builder
- Proficient with User Story writing and Acceptance Test-Driven Development (ATDD)
- Experience with workflow diagramming and process mapping
- Proficiency with requirements management tools and documentation
- Certified Salesforce Business Analyst, Administrator, Advanced Administrator, or User Experience Designer is a plus
- Prior experience with Agile project management and the Software Development Lifecycle preferred
Responsibilities
- Gather and document business requirements through stakeholder interviews, workshops, and process analysis
- Collaborate with development team to translate complex business needs into detailed technical specifications
- Create user stories, acceptance criteria, and design expectations for Salesforce solutions
- Facilitate requirement prioritization sessions with stakeholders
- Validate that completed technical solutions meet the original business needs
- Design/write test scenarios to ensure proper functionality and protect against regression/breaking changes
- Support QA and UAT activities and coordinate feedback from business users
Other
- Able to identify and articulate the core requirements for a feature to deliver value, even when stakeholders express different or incomplete needs
- Strong analytical thinking and problem-solving skills
- Excellent written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical audiences
- A good eye for user interface/experience design to promote ease of use
