Aquila Technology is seeking a Business/Data Analyst to support a premier defense research organization by bridging HR business needs with ServiceNow capabilities to implement solutions for post-boarding, timesheets, employee experience, mentoring, development plans, and performance management.
Requirements
- Bachelor’s degree in Business, Information Systems, HR, or a related field—or equivalent experience
- 3+ years of experience working with the ServiceNow platform, preferably in business analyst, systems analyst, or product owner roles
- Strong analytical and documentation skills (e.g., process mapping, user stories, use cases)
- Ability to translate business requirements into platform configurations and support iterative solution design
- Experience collaborating with developers and stakeholders to deliver enterprise workflow solutions
- Experience with ServiceNow HR Service Delivery (HRSD), including Case Management, Lifecycle Events, or Employee Center
- Familiarity with HR processes such as onboarding, time & attendance, goal setting, mentoring, or performance management
Responsibilities
- Engage with HR stakeholders to elicit, analyze, and document requirements for ServiceNow solutions across HR functions.
- Translate complex business needs into clear user stories, acceptance criteria, and process flows.
- Support design of workflows for use cases such as post-boarding, employee growth planning, mentoring, and internal mobility.
- Collaborate with ServiceNow developers to translate requirements into functional configurations.
- Validate solutions through UAT coordination, feedback sessions, and iterative refinement.
- Assist in system documentation, training materials, and process change communications.
- Contribute to project planning, backlog grooming, and release readiness across concurrent initiatives.
Other
- Must be a U.S. Citizen
- Must be able to obtain an Active Secret Clearance
- Willingness to undergo a comprehensive background investigation and maintain a personal security clearance
- Must be within 100 miles of worksite (Lexington, MA)
- Bachelor's Degree required
