MANTECH seeks a Business Data Analyst to transform complex data into meaningful insights that support mission objectives, create and manage dashboards, and drive data-informed decision-making.
Requirements
- Demonstrated expertise in Tableau, Power BI, and Microsoft Excel, including dashboard creation, data modeling, and advanced functions such as DAX, pivot tables, and custom formulas.
- Hands-on experience with ServiceNow Reporting and Performance Analytics.
- Strong understanding of data structures, relational databases, and SQL.
- Excellent analytical and problem-solving skills, with the ability to communicate findings to both technical and non-technical audiences.
- Previous experience supporting IT service management, business operations analytics, or strategic performance monitoring.
- Familiarity with ITIL or ITSM processes, particularly within the ServiceNow platform.
Responsibilities
- You will design, develop, and maintain dashboards, reports, and visualizations in Tableau and Power BI that provide actionable business insights.
- You will create and enhance ServiceNow reports and dashboards to support IT service management and business operations.
- You will work closely with stakeholders to gather reporting requirements, translate them into effective solutions, and deliver high-impact analytics products.
- You will perform data analysis, identify trends, and support performance measurement for strategic initiatives.
- You will ensure data accuracy, consistency, and quality across multiple platforms and visualizations.
- You will respond to ad-hoc reporting needs and deliver timely, reliable data solutions.
- You will collaborate with IT and data engineering teams to integrate data sources and automate data workflows.
Other
- Motivated, career-oriented, and customer-focused
- High School Diploma with 11+ years of experience, Associate’s Degree with 9+ years, or Bachelor’s Degree with 7+ years of relevant experience.
- Strong communication and stakeholder engagement skills, with a proven ability to deliver meaningful insights to leadership and decision-makers.
- Must have an active TS/SCI clearance with Polygraph.
- Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer, phone, and other office equipment for extended periods of time. Occasionally moves about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.
