Caterpillar Inc. is looking for a professional to support the Rental Data Product team of Cat Digital, providing day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems. The role involves identifying and resolving design, reliability, and maintenance issues, gathering customer feedback, and collaborating with development teams to ensure product success and customer satisfaction.
Requirements
- Basic knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products.
- Basic knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
- Experience with Python programing and SQL queries
- Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
- Experience with Machine Learning or Gen AI
- Experience with Data Management or Data Sorting
Responsibilities
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Gathers and consolidates feedback from customers and field staff.
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
- This role will have primary responsibility for creating, analyzing and validating business requirements, translating them into detailed functional requirements and user stories, defining acceptance criteria and test cases, and tracking dependencies.
- Collaborates on the vision of what is to be built and conveying that vision to the team
Other
- This position requires the candidate to work full-time in Peoria, IL; Chicago, IL or Irving, TX.
- Relocation assistance is NOT available for this position
- Visa sponsorship is NOT available with this position.
- This position will require up to 10% travel
- Strong accountability, planning, and organizational skills.
