Caterpillar Inc. is looking to provide day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems in the Rental Data Product team of Cat Digital
Requirements
- Business Analysis: Basic knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs
- Software Engineering: Working knowledge of software engineering; ability to deliver new or enhanced fee-based software products
- User Acceptance Testing (UAT): Basic knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users
- Experience working with a technical team while simultaneously managing multiple projects
- Experience working with developers in a Digital Commerce environment
- Experience with Python programming and SQL queries
- Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Responsibilities
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions
- Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff
- Coordinates with field support specialists and customers to address and resolve problems and expand product usage
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues
- Creates, analyzes and validates business requirements, translating them into detailed functional requirements and user stories, defining acceptance criteria and test cases, and tracking dependencies
- Collaborates on the vision of what is to be built and conveying that vision to the team
- Works closely with key stakeholders throughout the organization
Other
- Bachelor's degree or equivalent experience
- Ability to work full-time in Peoria, IL; Chicago, IL or Irving, TX
- Relocation assistance is NOT available for this position
- Visa sponsorship is NOT available with this position
- Up to 10% travel required
