The Video Safety Operations (VSO) Reports & Insights Team at TikTok architects diagnostic frameworks and builds automated data solutions to elevate operations performance and sustain a safer video ecosystem via data-driven excellence.
Requirements
- 3-5 years of data analysis, business insights enablement or business intelligence experience.
- Proficiency in metric systems setup, attribution analysis and target setting methodologies.
- Proficiency in Data Visualization (Tableau/Power BI), SQL & Excel, Statistics, (Python as a plus).
- Experience using Datapower & Aeolus and other TnS platforms as a plus.
Responsibilities
- Architect and Maintain core metrics, scorecards, and interactive dashboards
- Drive Performance through granular targets, root-cause analysis, and automated reporting
- Empower Decisions with ad hoc insights, strategic guidance, and actionable business intelligence
- Design, update, and implement moderation performance data metrics & attribution frameworks.
- Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate XFN solutions for performance driving.
- Develop and maintain strategic data dashboards and automation solutions.
- Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making.
Other
- Bachelor's degree or above, in math/statistics/computer science/information systems related majors.
- Profound knowledge of content moderation operations and strategies, such as quality measurement, capacity planning, target setting and performance scorecard planning, etc.
- Proficiency in both English and Mandarin, to support global and regional communication managing stakeholders with Chinese as the working language.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
