Transcat is looking to drive sustainable organic revenue growth within their assigned labs by developing and executing sales strategies to retain and grow existing customers, and identifying and pursuing revenue opportunities with new regional customers.
Requirements
- Experience with CRM software (e.g., Salesforce) and data analysis tools
- Strong understanding of the company's products and services or proven ability to quickly and understand and absorb new technical information
- Ability to analyze data and draw meaningful insights
- Experience with customer success platforms
- Project management skills
- Miller Heiman Strategic Selling and Large Account Management Training/ Certification
Responsibilities
- Develop and execute regional customer retention and growth strategies aligned with company revenue and Service channel sales goals
- Proactively engage with current, new, and at-risk regional customers through face-to-face interactions and personalized communication
- Analyze customer and regional business data to identify risks, trends, and opportunities to expand revenue within current and new service tracks
- Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue and Service track growth
- Build strong relationships with key customers and prospects within the region through methodical, personalized, and consistent customer attention, engagement, and service
- Collaborate with cross-functional teams to improve the quality of the customer experience and facilitate ease of doing business
- Fully utilize Salesforce and leverage its capabilities to drive sales and improve customer service
Other
- Bachelor's degree in business, marketing, or a related field
- 5+ years of successful experience in customer retention, account management, or a related customer-centric role in a highly competitive market sector
- Travel: Infrequent national travel outside the region may be needed for company-wide initiatives and meetings, Regular travel within region required
- Customer centric mindset
- Relationship builder
