Bank of America is looking to improve operational excellence, drive enterprise transformation, and enable scalable, data-driven solutions, including the integration of Gen AI initiatives, to enhance client value and internal processes.
Requirements
- 10 years in business process integration, operations, or technology enablement
- Experience with enterprise data strategy and control reporting
- Background in agile delivery and software testing
- Exposure to AI governance and business continuity planning
- Proficiency in data governance, taxonomy, and lineage
- Skilled in incident management and resiliency planning
- Familiarity with Gen AI governance frameworks
Responsibilities
- Lead the development of OpEx business cases to support enterprise integration of GenAI initiatives.
- Facilitate client journey mapping to identify and improve key touchpoints.
- Define and implement enterprise-wide document taxonomy standards.
- Evaluate critical data fields and assess their impact on strategic processes.
- Conduct SPI and data strategy assessments to inform implementation sequencing.
- Support agile software delivery and Oversee software testing and platform enablement (STP/HITL).
- Manage production incident reporting and business continuity planning for AI-enabled processes.
Other
- Oversees leadership development and execution to drive Operational Excellence
- Manages the overall budget and expenses and performs reporting and forecasting for a segment or unit to achieve identified operational goals
- Drives alignment of bank priorities and strategies to employee metrics and goals, evaluates employee progress, and provides interventions as needed to recognize, encourage, and improve team and business performance to support an inclusive work environment
- Opportunity & Inclusion Champion: Breaks down barriers to create a more inclusive environment that supports company Great Place to Work goals.
- Experience collaborating well and influencing senior executives
