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Citizens is looking to develop the next generations of colleagues and support innovative data & analytics initiatives across the bank by analyzing business data to uncover patterns in customer behavior and operational performance

Requirements

• Experience working with raw and prepared datasets
• Familiarity with tools such as Tableau, WebFocus, or Amazon QuickSight is helpful but not required
• Introductory experience with programming or scripting languages (e.g., SQL, Python & Pandas, R)
• Familiarity with cloud-based data environments such as AWS (e.g., Redshift, SageMaker JumpStart, Athena) a plus
• Experience with Microsoft Office Suite including Excel for exploratory analysis and scenario modeling; familiarity with tools like GBM and HEART is a plus
• Exposure to business data analysis techniques and the ability to interpret data to support business decisions
• Strong analytical reasoning and problem-solving skills, with the ability to think beyond numbers and understand behavioral drivers

Responsibilities

• Analyze business data to uncover patterns in customer behavior and operational performance
• Interpret findings in the context of real-world impact—understanding how insights affect customers, colleagues, and the broader ecosystem
• Measure the impact of new products and services post-release, compare back to forecast, and identify drivers of variance
• Assist in developing insights that inform strategy and identify opportunities for improvement
• Contribute to presentations for senior management, translating insights into strategic recommendations
• Collaborate with stakeholders to refine questions, validate findings, and ensure insights are relevant and actionable
• Contribute to the development and interpretation of dashboards and visualizations, ensuring insights are aligned with business goals

Other

• Currently pursuing a graduate degree in Business Analytics, Economics, Applied Statistics, Applied Math, Finance, Accounting, Engineering, or other quantitative fields
• Expected graduation date between December 2026 and Spring 2027 for master’s students or concurrently enrolled in a PhD program
• Minimum GPA of 3.0
• Demonstrated ability to thrive in a team environment and collaborate across diverse business units
• Strong written and verbal communication skills, with an ability to convey insights to non-technical audiences