The company is looking to solve the problem of inefficient clinical operations, care management, and revenue cycle workflows by leveraging AI and automation to drive operational excellence.
Requirements
- Familiarity with AI/ML concepts, workflow automation, RPA, NLP, data flows, and generative AI tools.
- Ability to translate operational needs into solution requirements for technical teams
- Experience with process mapping, requirements gathering, and documenting workflows using structured methodologies (Lean, Six Sigma, etc.).
- Exposure to AI, automation, analytics, or digital transformation projects
- Skilled in process mapping, requirements gathering, and documenting workflows using structured methodologies (Lean, Six Sigma, etc.).
- Experience supporting change management and adoption for redesigned processes.
- Demonstrated ability to measure and communicate process improvement outcomes (cycle time, accuracy, efficiency, or productivity).
Responsibilities
- Partner with Enterprise Engineers and operational leaders to align process redesign with system architecture, data flow, and integration needs.
- Assess and map current-state processes and design future-state workflows that support AI and automation integration.
- Collaborate with AI and automation teams to ensure solutions fit real-world workflows and deliver business value.
- Support governance efforts to promote responsible AI adoption, compliance, and risk mitigation.
- Define measurable success metrics such as improved cycle time, accuracy, decision speed, or cost efficiency.
- Monitor implemented workflows and provide recommendations for continuous improvement.
- Ensure communication, training, and transition support are built into transformational initiatives.
Other
- Bachelor’s or master's in industrial engineering, Business Process Management, Computer Science, or related field. (Preferred)
- Lean Six Sigma, Process Re-engineering, or AI-for-Leaders credentials. (Preferred)
- Eight (8+) years of experience in business process engineering, workflow redesign, or transformation roles within complex organizational settings.
- Background working with healthcare workflows such as clinical operations, care coordination, access management, or revenue cycle (preferred).
- Experience leading cross-functional initiatives and partnering with operational leaders to understand current processes and define future-state workflows.
