Nixon Peabody is looking to optimize operational efficiencies, enhance the overall experience for the Firm and its’ clients by guiding design principles and leading the analysis, design, and enhancement of business and legal processes across the organization.
Requirements
- Strong familiarity with RPA, Document Automation, Generative AI, and Business Intelligence concepts.
- Proficiency in design and process mapping tools.
- Proven experience in business process engineering and process improvement, with a strong portfolio demonstrating projects where various design centered principles were applied.
- Excellent analytical and problem-solving skills, coupled with a deep empathy for users and a passion for improving their experiences.
- Experience with user research, and usability testing methodologies.
- 4-6 years of experience in business process engineering and process improvement.
- Preferred Bachelor’s Degree in Engineering, Design, Business Administration, Information Technology, or a related field, with coursework in and demonstrated application design entered principles or user experience design.
Responsibilities
- Apply best of breed design principles to analyze current business processes and workflows, identifying areas where user experience can be enhanced, particularly via process/workflow automation, artificial intelligence, and business intelligence.
- Assist in designing and implementing innovative legal and business administration processes that prioritize user needs and stakeholder satisfaction, leveraging technology, AI, automation, and business intelligence to streamline operations and improve client service delivery.
- Work closely with legal teams to understand their workflow requirements and challenges, developing solutions that enhance productivity and client service while maintaining the highest levels of confidentiality and ethical standards.
- Facilitate workshops and design thinking sessions to gather insights from end-users and stakeholders, ensuring their needs are at the forefront of process redesign efforts.
- Develop and maintain comprehensive documentation for process changes, including maps, personas, and flowcharts.
- Conduct user research and usability testing to validate process designs and ensure they meet user needs and expectations.
- Lead cross-functional teams in the implementation of process redesign projects, ensuring a seamless transition and minimal disruption to operations.
Other
- Travel as needed.
- Perform other duties as assigned.
- Excellent discretion and judgment, with a keen understanding of the importance of confidentiality of data.
- Legal experience preferred.
- The requirements listed below are representative of the skills and abilities required.
