BayRock Labs is seeking a Business/Product Analyst with Salesforce expertise to bridge the gap between business needs and technical implementation within the Salesforce ecosystem, aiming to drive business growth and operational efficiency.
Requirements
- Salesforce expertise
- Sales Cloud
- Service Cloud
- Field Services Lightning
- Marketing Cloud
- Salesforce administrators
- Salesforce developers
Responsibilities
- Collaborate with business stakeholders to gather, analyze, and document business requirements and translate them into functional specifications for Salesforce solutions.
- Evaluate and recommend Salesforce solutions (Sales Cloud, Service Cloud, Field Services Lightning, Marketing Cloud, etc.) that align with business goals.
- Analyze existing Salesforce implementations and identify opportunities for optimization or new functionality.
- Work with Salesforce administrators, developers, and third-party vendors to implement and test proposed solutions.
- Define and document process flows, data models, and configuration settings.
- Conduct gap analysis and impact assessments for system changes and enhancements.
- Generate reports and dashboards that provide actionable business insights.
Other
- Detail-oriented
- Work closely with stakeholders across departments
- Lead and facilitate requirement workshops, user story development, and backlog grooming sessions.
- Identify and recommend improvements in business processes, customer journeys, and system integrations.
- Support sprint planning, retrospectives, and roadmap planning sessions.
- Provide training and support to end-users to maximize adoption and system utilization.
