Meta Platforms, Inc. (Meta) is looking for a Business Support Engineer to partner with Meta’s Business Partners & Clients to help them deploy Meta Products at scale, providing integration support through Cloud Based APIs, Financial Technology & Telecommunications Integrations.
Requirements
- Full web stack, Python, PHP/Hack, and JavaScript/React development along with debugging and bug management support
- Mobile iOS or Android development
- Database management systems (MySQL, MongoDB, etc.)
- Distributed memory object caching systems (Memcached, etc.)
- Data workflow tools (Dataswarm, Microsoft Azure Data Factory, Apache Airflow, etc.)
- Log analysis tools, such as Sumo Logic, ELK Stack (Elasticsearch, Logstash, Kibana)
- Apache Hadoop (open-source), Hive, and Presto
Responsibilities
- Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations, enabling them to connect with a variety of users around the world.
- Manage technical relationships with Meta partners, providing technical support and handling service outages.
- Troubleshoot partners’ technical issues in real-time in cooperation with their engineering and operations teams, while also working with Meta’s internal technical teams to resolve those issues.
- Develop and maintain performance monitoring systems for infrastructure and operations to ensure our partner integrations are highly available.
- Communicates partner needs to the Meta product teams to improve people’s experience with our products.
- Helps scaling programs by creating and maintaining informative content and documentation that can be used by our partners to help them integrate with Meta’s infrastructure, presenting cross-functional and global context.
- Provide 24/7 on-call support coverage via on call rotation schedule (during working hours and including weekends).
Other
- Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale.
- Become an expert in one of our business products and how best to deploy them and troubleshoot them.
- Provide continuous proactive and reactive technical support through a scaled ticketing system while ensuring a high level of satisfaction from our service.
- Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team.
- Use your problem-solving skills to resolve business problems.
