Meta is looking for an engineer to provide technical and engineering support to its global partners and clients, ensuring high quality products and satisfactory partner experiences through effective integration and issue resolution.
Requirements
- Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP, along with experience in the full web stack using SOAP or REST API technologies and architectures, front-end development with JavaScript/React, and SQL for database management
- Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS, etc.)
- Knowledge of configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
- Knowledge of large scale enterprise system development
- Understanding of payment processing and/or banking industry and an understanding of online payment processing flows (merchants, acquirer banks, issuers' banks, card networks)
- Experienced in one or more of the following areas: communicating with broad audiences, developing technical documentation, resolving operational issues using data, managing multiple projects, and driving initiatives in a cross-functional, global, and multilingual team environment
Responsibilities
- Deploy Meta Products at Scale - Collaborate with Meta’s business partners and clients, providing integration support through APIs, Financial Technology, and Telecommunications Integrations
- Manage Technical Relationships - Offer continuous proactive and reactive technical support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system
- Technical Integration Support - Provide integration support through cloud-based APIs, financial technology, and telecommunications integrations to connect with users worldwide
- Proactive and Reactive Technical Support - Offer continuous technical support through a scaled ticketing system to ensure high levels of service satisfaction, addressing both proactive measures and real-time troubleshooting
- Performance Monitoring and Communication - Develop and maintain performance monitoring systems, ensure high availability of partner integrations, and communicate partner needs to Meta product teams for product enhancement
- Documentation and Support - Create and maintain documentation to assist partners with integration and provide 24/7 on-call support coverage through a rotation schedule
- Feedback and Communication - Provide feedback and communicate partner needs to improve product experiences, while maintaining cross-functional partnerships to drive effective collaboration
Other
- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
- play a key role in providing technical and engineering support to Meta’s partners and clients globally
- work with a global team of Business Support Engineers
- partnering with our broad cross functional teams
- subject-matter knowledge in managing & maintaining integrations with 3rd party services, who help foster developer/business relationships, are experts in critical thinking & blending systems design with business needs, and who have a desire to improve the support experience of our customers
