Meta is looking for a Business Support Engineer to provide technical and engineering support to its partners and clients globally, ensuring high-quality products and satisfactory experiences.
Requirements
- Experience in programming languages such as Hack, Thrift, Python, C++, Rust, Java, and PHP
- Experience in the full web stack using SOAP or REST API technologies and architectures
- Front-end development with JavaScript/React
- SQL for database management
- Experience developing, deploying and operating software in one or more public cloud infrastructure (Azure, Google Cloud Platform, AWS, etc.)
- Knowledge of configuration and maintenance of applications such as web servers, load balancers, relational databases, storage systems and messaging systems
- Knowledge of large scale enterprise system development
Responsibilities
- Deploy Meta Products at Scale - Collaborate with Meta’s business partners and clients, providing integration support through APIs, Financial Technology, and Telecommunications Integrations
- Manage Technical Relationships - Offer continuous proactive and reactive technical support, troubleshoot real-time issues, and ensure high satisfaction through a scaled ticketing system
- Technical Integration Support - Provide integration support through cloud-based APIs, financial technology, and telecommunications integrations to connect with users worldwide
- Proactive and Reactive Technical Support - Offer continuous technical support through a scaled ticketing system to ensure high levels of service satisfaction, addressing both proactive measures and real-time troubleshooting
- Performance Monitoring and Communication - Develop and maintain performance monitoring systems, ensure high availability of partner integrations, and communicate partner needs to Meta product teams for product enhancement
- Documentation and Support - Create and maintain documentation to assist partners with integration and provide 24/7 on-call support coverage through a rotation schedule
- Feedback and Communication - Provide feedback and communicate partner needs to improve product experiences, while maintaining cross-functional partnerships to drive effective collaboration
Other
- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
- Experience in communicating with broad audiences
- Developing technical documentation
- Resolving operational issues using data
- Managing multiple projects
