Iridium is looking for a Business Systems Analyst II to help administer, configure, and maintain business applications, identify opportunities for process optimization, and provide Tier 2 support to ensure systems meet the organization's needs and align with business objectives.
Requirements
- 2+ years of relevant experience with software applications and systems or related field OR equivalent relevant experience in lieu of degree
- Experience with business application platforms (e.g., ERP, CRM, etc.) and cloud-based business applications (Finance, HR, Supply Chain, PPM, Contracts)
- Experience with system integration and data migration
- Experience with reporting and dashboard creation tools such as Power BI or similar platforms.
- Experience with integrating applications through the use of APIs
- Ability to perform SQL querying to extract data and understand output for data analysis
- Demonstrated proficiencies with Microsoft Office products
Responsibilities
- Work collaboratively to administer, configure, and maintain business applications, ensuring systems meet the organization's needs and align with business objectives.
- Identify opportunities for process optimization through the effective use of technology and business applications
- Investigate, inquire, and inform IT support teams of trends in technology and recommend and work with management to implement solutions, following best practices, that will enhance processes and efficiency
- Provide Tier 2 support by addressing escalated issues from Tier 1 support team. Handle more complex problems or system errors that require in-depth knowledge of business systems and configurations
- Participate as a key technical point of contact in project teams for system upgrades, implementations, and new application rollouts. Provide technical input on system architecture, integrations, and user impact. Ensure smooth deployment and transition of new features or applications
- Develop user training materials, conduct training sessions, and maintain documentation for system use and processes
- Create and manage reports and dashboards for business users to drive informed decision-making
Other
- Bachelor’s degree in Computer Science, Information Systems, or related field
- Good verbal and written communication skills, with the ability to confidently present products/deliverables/analysis/issues to various groups in the organization
- Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
- Be comfortable managing upward, including being a proactive communicator and asking for help when needed
- Must be able to prioritize your tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
