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Call Center AI / ML Developer (Assistance Vice President)

Citi

$107,120 - $160,680
Aug 13, 2025
Irving, TX, US
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Citi is looking to solve the problem of creating economic value that is systemically responsible and in the best interests of its clients, by leveraging technology solutions to deliver excellence through secure, reliable, and efficient services.

Requirements

  • Experience in systems analysis and programming of software applications
  • Working knowledge of consulting/project management techniques/methods
  • Experience in managing and implementing successful projects
  • Knowledge of Node.js and JavaScript, along with relevant frameworks
  • Experience with MongoDB, SQL, or other NoSQL databases
  • Experience with AI/ML technology frameworks, including conversational AI solutions
  • Experience with NLP pipelines for text processing and analysis

Responsibilities

  • Designing, implementing, and maintaining secure and stable AI/ML solutions using leading AI technology frameworks, including conversational AI solutions
  • Aligning AI/ML use cases with business strategies and key performance indicators and other metrics
  • Working closely and lead software engineers to build new applications to run on AI/ML platforms
  • Perform data analysis, feature engineering, and NLP training to optimize model performance
  • Monitoring current and future trends and advancements in AI, machine learning, and other emerging technologies
  • Provide vision for relevant technology systems, including those that support enterprise risk management and independent compliance applications, ensuring that engineers use blueprints, architecture, patterns, and design
  • Explore and prototype novel techniques in generative AI/ML including fine-tuning, reinforcement learning with various of reward strategies, transfer learning, and multimodal alignment

Other

  • 5+ years of relevant experience
  • Bachelor’s degree/University degree or equivalent experience
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Developed communication skills to negotiate and often at higher levels
  • Ability to collaborate with cross-functional teams