Ethos Cannabis is looking for a Cannabis Product Associate to assist with the activities and operations of the dispensary, focusing on providing excellent customer service and ensuring patient satisfaction while adhering to company policies and state regulations.
Requirements
- Cash register experience with speed and accuracy
- Proficiency in computer usage, including retail point-of-sale software
- Knowledge of marijuana strains, formulations, extracts and other products on the market
- Precise math skills
- Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it
- Experience frequently interacting with customers, fulfilling customer requests and addressing customer issues, questions, or suggestions
- Ability to work in a fast-paced, changing, and challenging environment
Responsibilities
- Operate cash register, computer-based POS system, and cash drawer
- Verify patient allotment and ensure he/she is eligible to make purchases using the state system
- Maintain proper cash handling procedures at all times
- Maintain fully stocked and clean POS counters at all times
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Manage inbound phone inquiries and route calls accordingly
Other
- Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
- Provide an excellent customer experience while assisting in the sale of cannabis products
- Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
- Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
- 2 years of customer service experience
