NRG owned Vivint Smart Home is looking to enhance and maintain their Salesforce platform to support business growth and changing needs.
Requirements
- 2+ years’ experience administrating within Salesforce Service Cloud
- 2+ years’ experience implementing and maintaining technical projects and systems
- Deep understanding of out-of-the-box Salesforce capabilities and features
- Strong analytical perspective and understanding of Salesforce data models and architecture
- Strong understanding of Salesforce automation and integration capabilities
- Certification: Salesforce Certified Administrator
- Certification: Salesforce Certified Advanced Administrator
Responsibilities
- Translate company initiatives into actionable requirements within our Salesforce platform.
- Consult between involved technical teams for ongoing efforts and product strategies.
- As appropriate, recommend custom vs out-of-the-box solutions for new features or product enhancements within the platform.
- Help manage and support API integrations with authentication and access best practices.
- Mentor junior admins to encourage growth within the platform and actively assist with ongoing projects.
- Maintain a working knowledge of supported Salesforce features and products, as well as upcoming changes that impact the org. (i.e Process Builder, Flows, Data Modeling, Maps, Digital Engagement, Feedback Management, Access and Authentication, Release Updates, Lighting Experience, Feature Retirement)
- Identify opportunities for improvement when assisting with legacy features and implementations.
Other
- Guiding ongoing enhancements and maintenance of the Salesforce platform.
- Cross-team collaboration on implementation strategies, user management, out-of-the-box capabilities vs customizations, security and visibility constraints, and providing mentorship and assistance to Careforce team members.
- Excellent written and verbal communication skills
- Detailed and deadline oriented
- NRG Energy is committed to a drug and alcohol-free workplace.
