The Public Sector Lockbox business needs to process government client receivables and sensitive documents efficiently and accurately, requiring individuals who can adapt to changing demands and maintain high standards in a regulated environment.
Requirements
- General PC Proficiency; including MS Office and Lockbox Applications
- Public Sector Lockbox operations experience preferred
- Prior Lockbox, payment processing, banking experience or operations experience preferred
- Strong data entry skills preferred
- Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time
- Manual dexterity required, all tasks are repetitive
- Must be able to speak/write/understand English
Responsibilities
- Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.).
- Safely operate mail center automated equipment
- Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
- Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
- Assist with staff education as needed
- Actively engage in cross-site, cross--shift committees and initiatives
- Other duties to support the business as needed
Other
- A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check.
- Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
- Readily and positively adapts to changes in deadlines and changes in daily work assignments
- Expected to escalate observed issues timely and appropriately
- Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
