Citi is looking to solve operational inefficiencies and ensure quality in their Public Sector Lockbox operations by hiring an individual who can perform end-to-end document and payment processing, meet productivity standards, and identify process improvements.
Requirements
- General PC Proficiency; including MS Office and Lockbox Applications
- Public Sector Lockbox operations experience preferred
- Prior Lockbox, payment processing, banking experience or operations experience preferred
- Strong data entry skills preferred
- Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time
- Manual dexterity required, all tasks are repetitive
- Must be able to speak/write/understand English
Responsibilities
- Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.).
- Safely operate mail center automated equipment
- Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
- Assist with staff education as needed
- Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
- Actively engage in cross-site, cross--shift committees and initiatives
- Other duties to support the business as needed
Other
- As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions.
- Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
- Readily and positively adapts to changes in deadlines and changes in daily work assignments
- Expected to escalate observed issues timely and appropriately
- Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
- Accept feedback in a constructive manner
- Actively contribute to a positive team environment and culture
- Embrace change and support business directives
- Treat everyone with dignity and respect
- Adhere to Citi Values and Code of Conduct
- Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
- Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
- Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
- Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
- Excellent attention to detail, targeting straight-through-processing
- Excellent written and verbal communication skills
- Self-motivated with strong time management skills
- Highly motivated and execution driven
- Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
- U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
- Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
- High School diploma or equivalent
