The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents. This position will provide support to Public Sector leadership and act as a primary point of contact in executing tasks in a number of critical areas supporting all Public Sector Lockbox sites.
Requirements
- Process improvement experience; Lean/Six Sigma experience preferred
- Highly PC literate
- Advanced use of MS Office suite; Project, Access, Excel, Visio, PowerPoint and Word
- Big Data usage to provide insight into process efficiencies, automation, and KPI tracking.
- Ability to quickly grasp operational processes and understand training requirements
- Critical thinking ability at both the strategic and tactical level
- Excellent organizational management skills; ability to manage deliverables on multiple projects simultaneously
Responsibilities
- Create project justification, business case, scope, FTE and financial requirements
- Develop and managing project plans pre/during/post
- Draft and/or review business requirements/SOW with internal and external stakeholders
- Create KPIs to measure impact of project post implementation to expected outcomes, coordinate efforts to resolve any issues
- Data collection, time and motion studies, impact analysis
- Work with our Product partners on process changes impacting staffing and/or overall expense of our business
- Metrics, Dashboard, and Scorecard generation and monitoring. Collaborate with department managers to provide Week-Over-Week, Month-Over-Month, and Year-over-Year variance details.
Other
- Flexibility to support 24X7 operation; primarily working 1st shift hours
- Extended hours and off-shift hours may be required to complete job requirements
- A demonstrated history of strong interpersonal and collaboration skills, and positive peer engagement experience in a diverse environment
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
- US Citizenship or Permanent Residency (green card) is a prerequisite for this position
