The Cash & Trade Proc Mgr. is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage a Cash and Trade Operations team, apply in-depth disciplinary knowledge to reach solutions and ensure deliverables are completed efficiently and accurately.
Requirements
- 5-8 years of experience in a related cash and trade operations management role
- Proven experience in creating and implementing processes that result in improved business performance
- Intermediate Microsoft Office required
- Ability to quickly grasp operational processes and training
- Minimum 2 years supervisory experience required, in lockbox operations environment preferred
Responsibilities
- Review service quality, production systems, and client reporting within cash and trade operations
- Analyze complex and variable issues to resolve issues and ensure team deliverables meet performance and quality expectations
- Recommend quality reviews of cash management services, production systems, and client reporting
- Manage performance, identify areas of development/training and make recommendations for pay increases, promotions, terminations, hiring, etc. of team
- Contribute to planning, budget management and formulation of procedures
- Serve as backup to the Cash and Trade Operations Senior Manager
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Other
- Effective verbal and written communication and analytical skills
- A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
- Strong attention to detail and solid time management and organization skills
- Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
- Schedule flexibility as management team works 24/7 and meeting times vary
