The Public Sector Lockbox business needs to process government client receivables and sensitive documents efficiently and accurately, requiring individuals who can manage mailroom, batching, scanning, dispatch, and data entry functions in a high-security, regulated environment.
Requirements
- General PC Proficiency; including MS Office and Lockbox Applications
- Public Sector Lockbox operations experience preferred
- Prior Lockbox, payment processing, banking experience or operations experience preferred
- Strong data entry skills preferred
- Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time
- Manual dexterity required, all tasks are repetitive
- Must be able to speak/write/understand English
Responsibilities
- Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.).
- Safely operate mail center automated equipment
- Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
- Assist with staff education as needed
- Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
- Actively engage in cross-site, cross--shift committees and initiatives
- Other duties to support the business as needed
Other
- A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check.
- Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
- Readily and positively adapts to changes in deadlines and changes in daily work assignments
- Expected to escalate observed issues timely and appropriately
- Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met
