Citi is looking to solve the problem of meeting or exceeding quality and productivity standards in all data entry functions, including auditing, in a highly regulated and high-security environment.
Requirements
- General PC Proficiency; including MS Office and Lockbox Applications
- Public Sector Lockbox operations experience preferred
- Excellent attention to detail, targeting straight-through-processing
- Strong data entry skills
- Manual dexterity required, all tasks are repetitive
- Prior Lockbox, payment processing, banking experience or operations experience preferred
Responsibilities
- Accountable for meeting or exceeding quality and productivity standards in all data entry functions including the auditing of those functions
- Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
- Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
- Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
- Assist with staff education as needed
- Actively engage in cross-site, cross--shift committees and initiatives
- Other duties to support the business as needed
Other
- Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
- Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
- Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
- U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
- Must be able to speak/write/understand English
