MetTel is looking to simplify communications and networking for business and government agencies by ensuring accurate billing and providing exceptional customer support to clients.
Requirements
- Proficient in Microsoft Excel (v-lookup, pivot tables, formulas, etc.).
- Working knowledge of Microsoft Access or SQL Server is a plus
- Relevant work experience in the Telecom industry preferred.
Responsibilities
- Analyzes and documents data, interprets results, summarizes findings, and presents to partners and management for effective decision-making.
- Audits performance of individual matters and portfolios of business against established quotes, budgets, revenue and realization.
- Reviews documentation and creates database records summarizing Special Billing Arrangements.
- Works with IT to develop tools to monitor and report on Special Billing Arrangements.
- Assists with updating documentation relating to Special Billing Arrangements.
- Actively seeks to enhance knowledge of all Client Administration procedures and processes.
- Performs other related duties as assigned.
Other
- Bachelor's Degree
- Strong verbal and written communication skills
- Self-starter with strong organizational skills
- Ability to collaborate and thrive in a team environment
- Understands and responds to inquiries and requests made by customers, agents and staff and demonstrates this understanding through the use of effective communication.
