Employee Navigator is looking to deliver a world-class experience to their customers through expert guidance and support.
Requirements
- At least 1 year of experience with benefits administration, insurance, or payroll
- Demonstrate proficiency using Microsoft Office products, including Excel
Responsibilities
- Become an expert within all facets of the Employee Navigator platform through departmental and independent hands-on training
- Provide the first line of support for our customer base via email, phone or our support forum
- Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
- Conduct webinar training sessions
- Work with general direction to resolve issues and provide solutions, with guidance in complex situations
Other
- At least 5 years of experience in a client facing environment, with proven ability to produce positive results
- At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
- Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Expertly address challenging questions while providing answers that are quick and easy to understand
- Consistently seek to improve their own knowledge, the customer’s knowledge, and the product itself
- Be a motivated problem solver who can accurately document and communicate issues
- Bachelors Degree OR equivalent years of experience
