Employee Navigator is looking to deliver a world-class experience to their customers through a Client Software Specialist who can provide solutions to clients' issues and questions.
Requirements
- Demonstrate proficiency using Microsoft Office products, including Excel
- Experience with benefits administration, insurance, or payroll
Responsibilities
- Provide the first line of support for our customer base via email, phone or our support forum
- Assist clients with case builds including benefits enrollment, carrier and payroll integrations and employee onboarding
- Collaborate with teammates on process improvements and strategies to make the most out of the Employee Navigator software
- Serve as an experienced consultant to customers supporting Employee Navigator’s complex products/technologies
- Conduct webinar training sessions
Other
- At least 5 years of experience in a client facing environment, with proven ability to produce positive results
- At least 3 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
- Possess innate customer service skills including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- Be a motivated problem solver who can accurately document and communicate issues
- Bachelors Degree OR equivalent years of experience
