Cox Automotive is looking to expand and maintain relationships with their highest profile, most complex Automotive L3 Dealer Group clients. The Major Accounts Client Success Manager will be responsible for managing these large books of business by identifying client needs, providing solutions, and optimizing Cox Automotive products for Autotrader, KBB.com, and Kelley Blue Book Instant Cash Offer.
Requirements
- 2+ years working in an Autotrader Client Solutions Manager capacity
- Previous experience in the automotive industry strongly preferred
- Previous experience in media, advertising (preferably digital); knowledge of competitive landscape, rates and selling points preferred
- Previous experience using a Customer Relationship Management system preferred
- Previous experience meeting face-to-face with customers preferred
Responsibilities
- Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
- Interpret Cox Automotive reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market trends.
- Train customers to use core Cox Automotive Media and Software products (Autotrader and Kelley Blue Book); involve other business unit specialists for advanced product training (Software) when needed.
- Compile and share relevant reports or documentation related to the customers’ business and performance of Cox Automotive products as it relates to their business for the benefit of customers and sales and business development leadership.
- Prepare client locations to implement corporate-level product purchases.
- Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner.
- Continuously learn and incorporate new and changing product offerings.
Other
- Can work remotely but need to live in the specified city, state, or region
- Yes, 75% of the time
- Build and grow long-term, trusting relationships with a range of contacts both at assigned dealerships, including the highest level in each rooftop (e.g., General Manager), and, with corporate levels including parties such as Marketing Managers, Used Vehicle Directors, Regional Operational Strategist, Area Vice Presidents, and the like who work with sub-groups of dealerships across their respective orgs. Clients range from buyer/signer, implementer, stakeholder, etc.
- Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C-Suite partners, specific to group centralization model
- Adhere to custom rules of engagement within each Dealer Group profile (service and/or sales oriented, product-specific, consultation debriefs, etc.)
