ThredUp is seeking a Client Success Manager to manage a portfolio of brand partners and ensure the ongoing success and growth of their resale programs with ThredUp, driving customer engagement and clean-out kit volume.
Requirements
- 5+ years in account management, client success, partnerships, or growth roles, ideally within e-commerce, retail, agencies, or related industries.
- Demonstrated ability to manage a large portfolio (50+ clients), meet deadlines, and keep cross-functional stakeholders aligned and informed.
- Comfortable interpreting data to identify trends and opportunities.
- Proficient in Excel and experienced with CRM tools; bonus points for familiarity with Looker, Clay, or Lemlist.
- Proactive, detail-oriented, and solutions-driven with a passion for improving workflows and scaling programs.
- Exceptionally strong organizational, prioritization, and time management skills.
Responsibilities
- Serve as the primary point of contact for a growing portfolio of nearly 50 brand partners.
- Oversee the end-to-end execution of partner programs, ensuring alignment on goals, timelines, and deliverables while proactively managing performance and expectations.
- Identify opportunities to expand partnerships through upsells, program enhancements, and performance improvements that increase impact and drive measurable results.
- Share regular reporting and key performance metrics with clients, providing strategic recommendations to help optimize their resale programs.
- Work cross-functionally with Product, Engineering, Marketing, and Operations teams to ensure seamless program execution, resolve issues, and continuously enhance the partner experience.
- Help develop and refine internal playbooks, processes, and documentation to support the efficient management and growth of client accounts at scale.
- Collaborate with brand partners to uncover new inventory opportunities, boost Clean Out Kit and Resale Shop participation, and support overall program expansion.
Other
- Excellent written and verbal communication skills with a relationship-first, service-oriented mindset.
- Enthusiastic about ThredUp’s mission and genuinely interested in sustainability, circularity, and transforming the future of fashion.
- You thrive in fast-paced environments and know how to keep moving parts in motion.
- This role is not eligible for visa sponsorship.
- Hybrid work environment: 3 days in the office and 1 day remote each week
